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Terms & Conditions

About Enroush.ae

Enroush.ae presents a range of products and services provided by Enroush Paper Products Trading LLC, a company legally registered in Dubai, UAE, and operating under the jurisdiction of Dubai and UAE laws.

Enroush Paper Products Trading LLC's headquarters is located at Concord Tower, Al Safouh Second, Office 901-3, Dubai, UAE. We at Enroush, henceforth referred to as "we," "us," or "our," are eager to engage with our customers, hereby referred to as "you" or "your," and are ready to respond to any inquiries, concerns, or grievances not covered in this document. Please feel free to reach out to our Customer Service Team via call or WhatsApp message at +971566946563 from 11:00am to 11:00pm UAE time, Monday through Friday.

By accessing the site, whether as a visitor or a registered user, you are giving your consent to be bound by these Terms and Conditions, which we urge you to read thoroughly. All activities related to your use of Enroush.ae are subject to these terms and any other related policies, as per the laws of Dubai and the U.A.E.

We advise you to frequently review our Terms & Conditions, as they may be updated without prior direct notification. The latest version available on Enroush.ae will override any previous versions of our Terms & Conditions.

Utilizing Enroush.ae

When you use Enroush.ae, irrespective of your registration status, you are providing your consent and agreement to the following stipulations:

  • You will shield us, including our directors, employees, and agents, from any legal claims or demands that arise due to your violation of these Terms and Conditions or from any improper use of Enroush.ae.

  • You agree with the stipulations set forth in our Privacy Policy, Security Policy, Delivery Policy, Cancellations, Return and Exchange Policy, and all other Terms & Conditions.

  • You understand that to the extent the law permits; we will not be held accountable for any losses incurred due to:

    - Your incorrect or unauthorized use of Enroush.ae
    - Any unauthorized access to your communications or data
    - Any third-party content, statements, or behaviors, inclusive of those by registered Enroush.ae users, whether they conduct their activities on Enroush.ae or not.

  • You acknowledge that our responsibility ends once a product has been delivered to and received by you.

  • You recognize that we reserve the right to terminate your Enroush.ae account at any time without explanation, typically due to non-compliance with these Terms & Conditions or due to prolonged inactivity, and that we will not be liable for the consequences of such termination.

  • You consent not to exploit Enroush.ae for commercial purposes without our explicit written authorization.

  • You agree not to copy or use any of the text, images, software, graphics, sounds, page layouts, or designs, including trademarks, service marks, and patents shown on Enroush.ae, without obtaining our written consent.

  • You will not sell access to Enroush.ae or levy any service charges for such access to others.

  • We retain the right to cease providing any services, facilities, or product lines that we currently offer or might offer in the future and to modify the prices of any items or services.

  • Enroush.ae maintains the prerogative to host advertisements, to promote any product or service, and to permit promotion by any entity on Enroush.ae, given that they have secured our written consent.

  • We are not liable for and do not endorse the content or accessibility of any third-party sites linked on our platform.

  • Users are tasked with the duty of notifying us if there is any unauthorized use of their account credentials. You must keep your account information confidential as you bear full responsibility for all actions carried out under your username and password.

  • Please be aware that no information on Enroush.ae should be considered a replacement for professional advice. Always seek expert advice before acting on any information you find on Enroush.ae.

Conducting Transactions on Enroush.ae

  • Within the bounds of applicable law, we do not guarantee that Enroush.ae will:

    - Meet all your expectations regarding product information or the products themselves.
    - Supply you with information about any product or service that is completely devoid of errors.
    - Amend any inaccuracies brought to our attention.

  • In accordance with our Terms of Sale, we are not responsible for the precision of the product details, images, reviews, pricing, or delivery schedules displayed. In instances where a product's actual price surpasses the agreed-upon price, we will seek your agreement to the new price before we proceed with billing you for the item. Your use of Enroush.ae signifies your acceptance of our complete Terms of Sale, which we advise you to review thoroughly.

Intellectual Property Rights on Enroush.ae

All written content, imagery, software, graphics, audio, page compositions, and design elements, inclusive of trademarks, service marks, and patents found on Enroush.ae, are safeguarded by international copyright statutes. Reproduction or duplication without our express written consent is prohibited. We possess, or hold licenses for, all content displayed on Enroush.ae.

Conditions of Purchase on Enroush.ae

Please thoroughly examine our Sale Terms before making any purchases on Enroush.ae, as your recognition and understanding of these conditions are essential before any transaction. At Enroush, our aim is to transparently communicate the terms governing your purchases.

By choosing to make a purchase on Enroush.ae, you signify your acceptance of our extensive Terms & Conditions, which are available on our site for your review. It is important that you fully comprehend these terms before engaging in any transactions.

We cannot guarantee that every item displayed on Enroush.ae will always be available at the specified price. If a price discrepancy arises, we will notify you if the product you wish to purchase is not available at the price initially quoted. We will only proceed with a new charge if you agree to the revised price when it is higher than the price initially indicated.

Furthermore, immediate availability and delivery of all items listed on Enroush.ae cannot be assured. In the event an item you have ordered is not in stock, we will inform you, and you will not incur any charges for such items.

We strive to provide accurate and detailed information about our products. However, for items offered in various colors or designs, we can only ensure the delivery of the specific color or design if it is explicitly stated in the product title. We cannot be held accountable for the total accuracy of our product descriptions, images, or customer reviews. Should there be a disparity upon delivery, your sole option is to return the product in its original, unused condition within seven (7) working days of its receipt.

By finalizing a purchase and clicking the ‘confirm’ button at checkout, you are agreeing to the sale terms, including the prices as they are listed at that time. An email confirmation detailing your order will follow but is not an official acceptance of the sale from Enroush.ae.

Acceptance of your order is confirmed once your products are dispatched, as indicated by a subsequent confirmation email. Should there be any reason we choose not to complete the sale prior to dispatch, we will notify you. To cancel an order before dispatch, please inform us promptly. We reserve the right to decline sales at our discretion for various reasons, including but not limited to:

  • Items being out of stock, with affected customers informed by email without being charged.

  • Payment authorization failures, which may require you to place a new order using an alternative payment method.

  • Products priced incorrectly or with inaccurate descriptions, where we will reach out with correct details and ask if you wish to proceed with the updated order.

  • Violations of our Terms & Conditions that may lead to the cancellation of your order at no cost to you.

We are not liable for any delays in delivery or processing of payments. Always refer to our delivery policy and the list of countries we ship to before placing an order, as these may change. For further assistance, please contact us directly.

Please note that we cannot guarantee the specified delivery times. If delivery is unsuccessful on the first attempt, we will attempt again. Should delivery continue to be unsuccessful, it may be necessary for you to coordinate with your local postal service.

Once items have been dispatched, they are no longer our responsibility, and the risk of loss passes to you. We are not liable for any misuse of your Enroush.ae account information by others. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

You may return unused products within seven (7) working days of receipt, provided they are in their original, undamaged packaging. Depending on our assessment, we may offer a replacement, store credit, or a refund, as detailed in our Returns Policy.

Be aware that our sale conditions are subject to change and are applicable at the time of your particular transaction. We encourage you to review our sale terms with each order you place. All our Terms & Conditions, inclusive of these sale terms, are subject to the laws of Dubai and the U.A.E.

Policy on Cancellation, Refunds, Returns, and Exchanges:

We always aim for your complete satisfaction, yet there may be times when we are unable to fulfill requests for returns or exchanges.

Our commitment to the superior quality of Enroush products necessitates a strict adherence to health, safety, and hygiene standards. As a result, all sales on our website are final and cannot be reversed.

Cancellations of orders for Enroush products are not possible, and refunds are not provided once a purchase is made. If there is an occasion where your credit or debit card is charged in error or overcharged, we will issue a refund for the overcharged amount.

Due to the sensitive nature of our products, returns or exchanges are generally not accepted after purchase. There is a singular exception to this policy:

  • In the event you receive a defective product from Enroush.ae.

Should you receive a defective item, please notify us by sending an email to contact@enroush.com within seven (7) days of receiving your order.

Your email should be composed as follows:

Subject line: Defective Enroush Product

The main content of the email should include your full name, the order number, a photograph of the defective product, and the dates of purchase and delivery.

Upon review, we will contact you with an appropriate resolution.